Considerations

How long have they been in business?

While we understand every company has a starting point, you may be surprised to learn how many fence companies operate under different names every few years because of poor customer service, quality issues, and more. For example, if you search “fence co” under Corporation Entities on the Oklahoma Secretary of State’s website, you will find over 200 registered entities.

Red River Fence has been in business since March 2012, which you can verify on the Oklahoma Secretary of State’s website.

Is their fence company licensed, bonded, and insured?

This is a critical question- not all fence companies are licensed, bonded, and insured, and the last thing you need as a homeowner is an uninsured contractor getting injured on your property. As a homeowner, you are legally liable for anyone who gets injured on your property. Red River Fence provides our license, insurance, and bond information with every estimate we send to our customers.

Do they have a physical business address/location? Or are they working out of the back of their truck?

If they don't list a physical address and use a PO Box, that's a red flag. How will you find them when you have a problem with your fence? What happens if they change their phone number? Our address and phone number are listed on all documents and on our websites. We want you to be able to find us! Red River Fence, LLC is located at 100 North Falcon Drive in Oklahoma City 73127, one block west of the Outlet Mall at Reno and Council. 14 years; same location!

Do they have reviews on Google/Yelp/Facebook?

Research is significant! Check out what other people say about their experiences with the companies you’re considering. In addition to our references, we encourage you to check our reviews on Google, Yelp, and Facebook.

Do they have knowledgeable staff?

Do they clearly explain the available materials, the process from start to finish, your role as the homeowner, and their role as the fence contractor? Red River Fence believes you, as our valued customer, should know what to expect, and we pride ourselves on clear communication and transparency throughout the process. We are available and happy to answer all your questions!

How quickly will they get back to you?

This is one of the most frustrating concerns we hear from many of our customers. They will contact a fence company, only to be shunned for days, weeks, or sometimes months before hearing back. This is a real problem: if they won’t return your calls and you have to chase them down for an estimate, what will it be like after installation if you run into problems with the fence?

Red River Fence is located at 100 N Falcon Dr, and our office hours are Monday-Friday, 8 am-5:00 pm. If you call during business hours and reach our answering service, we are assisting another customer; leave your contact information, and we'll call you back immediately. Likewise, if you leave a message outside operating hours, we will return your phone call the next business day. We value you as our customer!

Has your estimate been handwritten on a piece of notepaper?

This is common; however, Red River Fence uses professional software to provide a quote within minutes of an inquiry. Should you choose Red River Fence for your fence installation, our contract spells out the materials, hardware, gates, locations, and an accurate satellite measurement of your property. We are very transparent.

Do they specify the type of wood they are using in their estimate?

“Whitewood” is not a type of wood. Therefore, Red River Fence only installs Selkirk Western Red Cedar. Click here to learn more about Selkirk Western Red Cedar. Visit the Selkirk Website for more info.

Are they asking for money up front to purchase materials?

This is another red flag. Please do not pay money up front. Red River Fence does not require upfront payment. (For installations under $15,000.) The fencing process is stressful enough without worrying about whether a contractor will take your money and run, so payment isn’t due until the job is complete. Please beware of any company or contractor asking for any money up front. This may mean they're using your money to buy materials for other customers because of cash flow problems. We would strongly recommend that you never give the company money up front.

**Exceptions apply:

• Projects totaling over $15,000 will require a 40% deposit.

• Any special order products will require a 50% deposit of the contract total before materials are ordered.

  • THERE ARE NO REFUNDS ON SPECIAL ORDER MATERIALS.

Do they offer financing?

We proudly offer local financing through Tinker Federal Credit Union. TFCU provides loans as high as $25,000 and as low as $500, even for the most credit-challenged people. Interest rates are as low as 9.99%. You can apply here.

Will they schedule your job and arrive when they say they will?

Communication is very important to us. Once you sign a contract, we’ll let you know what days we have available and schedule your fence installation on the first available date unless you have a specific request. Two days before your scheduled installation, you will receive an email and a text at 2 pm reminding you of your fence installation appointment. Red River Fence is usually booked two to three weeks out. If we need to reschedule your installation (for example, due to weather), our office will contact you as soon as possible to discuss new dates.

Do they use sub-contractors?

This is very important. Most fence companies and big box home improvement stores will sell you a fence, then sub-contract the job out to uninsured subcontractors who get paid by the foot and do not necessarily care about you or the quality of their installation. Their main goal is to get to the next job. Red River Fence does not use subcontractors; our crew includes one of our company owners. We stay hands-on from start to finish.

How long will the actual fence installation take?

This is another big question. Most fence companies schedule multiple same-day jobs; they’ll come, tear out your old fence at the beginning of the week, set your new posts, leave your backyard open for days, and then come back to hang your panels on Thursday or Friday. This is a problem- what about your dogs? What about your neighbor’s dogs? Suppose it rains? This is unacceptable for Red River Fence. All of our jobs are one-day installations. Depending on the complexity, some may take two days, but we consider these possible issues when installing your fence. We realize that you want your fence installed properly and efficiently.

Where do they purchase their materials?

All materials are NOT created equal! Although most fence companies buy some materials from the same suppliers Red River Fence uses, many go to big-box home centers and buy substandard materials to save money, which compromises the quality of the fence they install and costs you money in the long run. Cheap is cheap for a reason! Red River Fence purchases our Fencing pickets directly from Bluelinx, a nationwide building material wholesaler specializing in Selkirk Cedar, and other reputable suppliers. All of the cedar we purchase comes from lumber mills located in the USA or Canada. Beware of the low-quality Japanese cedar fence material imported from Japan being peddled as prime cedar. This is not a quality product whatsoever, and if you have it installed, you will quickly find this out and have buyer’s remorse.

What gauge steel posts are they using?

Red River Fence uses commercial-grade schedule 20, galvanized 9' steel posts on all of our 6’ privacy fence installations.

Are they “eyeballing” the post placement, or are they using string lines, levels, and measuring tapes?

Red River Fence uses string lines, post levels, and measuring tapes to set up our posts accurately. “Close enough” is not good enough!

Do they install a Gate Brace and drop rod on each gate they install?

Most companies will install a 2x4 or a picket as a brace and offer a metal gate kit as an up-sell option; however, Red River Fence installs the Gate Brace, a metal anti-sag gate kit, and a 4’ metal drop rod on every gate we install.

Do they have a warranty? Will they stand behind it?

Red River Fence has a standard one-year warranty on labor and materials we install; however, we cannot be held responsible for damages caused by acts of God or customer neglect. Many of our manufacturers offer extended warranties of 10, 15, and 20 years as well as lifetime warranties.

Do they make you feel valued as a customer?

We feel this is very important. Red River Fence does not only want to build your fence- we want to build relationships. You will tell friends and acquaintances about your experience with our company if you feel valued. Our goal is to continually be the #1 rated fence company in Oklahoma through our customer service and quality installations. So if you choose Red River Fence, we promise you will not be disappointed.